At NeoHeat Pumps, we value the privacy of our website visitors and customers. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, https://neoheatpumps.com/. By accessing or using our site, you agree to the terms outlined in this policy.

1. Information We Collect

We collect both personal and non-personal information to enhance your experience on our website.

• Personal Information: When you make a purchase, subscribe to our newsletter, or fill out contact forms, we may collect personal details such as your name, email address, phone number, and billing information.
• Non-Personal Information: We may collect non-personal information such as your IP address, browser type, device type, and browsing behavior to help us improve our website’s performance and functionality.

2. How We Use Your Information

We use the information we collect for several purposes, including:

• To Process Orders: We use your personal information to process and deliver your orders and provide customer support.
• To Improve User Experience: Non-personal information helps us understand how visitors interact with our website, allowing us to optimize our content, layout, and overall performance.
• To Send Promotional Materials: If you’ve opted in, we may send you marketing communications regarding our products, offers, and updates. You can opt-out at any time by clicking the unsubscribe link in our emails.
• For Legal Compliance: We may use your information to comply with legal obligations or resolve disputes.

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your experience. Cookies are small text files stored on your device that help us remember your preferences and enhance functionality.

• Essential Cookies: These cookies are necessary for the website to function properly, such as keeping you logged in or remembering your shopping cart.
• Analytical Cookies: These cookies help us analyze website traffic and improve user experience by understanding how visitors use our site.
• Advertising Cookies: These cookies track your browsing behavior to show you relevant ads across various platforms.

You can manage or disable cookies through your browser settings. However, disabling cookies may impact some features of the website.

4. Data Protection

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or alteration. While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet is completely secure.

5. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who assist in operating our website, processing payments, and delivering products.

• Service Providers: These include payment processors, shipping partners, and email marketing services.
• Legal Requirements: We may disclose your information if required by law, such as to comply with a subpoena or legal process.

6. Third-Party Links

Our website may contain links to third-party websites. These external sites are not operated by us, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of these sites before sharing any personal information.

7. Children’s Privacy

NeoHeat Pumps does not knowingly collect personal information from children under the age of 13. If you believe we have collected such information, please contact us immediately, and we will take steps to remove it.

8. Your Rights and Choices

You have the right to access, correct, or delete your personal information held by us. If you would like to update or delete your information, please contact us at [Insert Contact Information].

• Opting Out of Marketing Communications: You can opt out of receiving promotional emails at any time by clicking the unsubscribe link in the email or by contacting us directly.
• Data Retention: We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page with an updated “Effective Date.” Please review this page periodically for the latest information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

NeoHeat Pumps
Email: info@neoheatpumps.com
Phone:  08048963832
Address: No.2, Innovative Layout, Tumkur Road, Kuduregere Main Road, Madanayakanahalli, Bengaluru – 562123, Karnataka, India